On-Site Customer Service & Order Orchestration Specialist

Warren Whitney; Dumbarton (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

Korman Signs, a Richmond, Virginia manufacturer of traffic signs and work zone safety products, seeks a Customer Service & Order Processing Specialist to coordinate orders from quote to production. The role interfaces with Sales, Purchasing and Production, ensuring accurate data and timely fulfillment.

The position emphasizes detail, clear communication, and multitasking across multiple orders. On-site at our Richmond facility, it offers a competitive salary, bonus opportunities, and benefits.

Qualifications

• Two or more years of customer service and order processing experience in a manufacturing or similar environment.
• A four-year college degree is preferred; relevant professional experience will also be considered.
• Experience using an ERP or business management system for order entry, inventory, purchasing, or production is preferred.
• Strong proficiency with Microsoft Outlook and Excel, including data entry and basic formulas.
• Ability to understand how an order moves from customer request through production to shipment.
• Excellent written and verbal communication skills.
• Ability to manage multiple orders and priorities while maintaining accuracy.

Responsibilities

• Enter and manage customer orders and quotes in our ERP system, ensuring pricing, shipping information, product details, and customerSpecifications are accurate.
• Create accurate work orders that provide Production with the information needed to manufacture each order correctly.
• Review inventory availability and allocate or tag materials to individual jobs so required materials are identified and available for production.
• Respond to customer questions and concerns professionally and promptly; help customers identify appropriate products and navigate state specifications, material requirements, and other order details.
• Provide pricing for standard quote requests and coordinate with Estimating for custom products or non-standard pricing.
• Respond to questions regarding order status, lead times, shipping, and delivery; coordinate internally to resolve issues.
• Work closely with Sales, Production, Purchasing, Shipping, and other departments to keep orders moving.

Skills

Customer service

Order processing

ERP system

Microsoft Excel

Microsoft Outlook

Communication

Attention to detail

Teamwork

Inventory understanding

Education

Associate degree

Bachelor’s degree

Tools

ERP system

Microsoft Excel

Microsoft Outlook

Job description

Korman Signs, a Richmond, Virginia manufacturer of traffic signs and work zone safety products, seeks a Customer Service & Order Processing Specialist to coordinate orders from quote to production. The role interfaces with Sales, Purchasing and Production, ensuring accurate data and timely fulfillment.

The position emphasizes detail, clear communication, and multitasking across multiple orders. On-site at our Richmond facility, it offers a competitive salary, bonus opportunities, and benefits.