Customer Success & Orders Specialist

Kerma Medical Products, Inc.; Suffolk (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Kerma Medical Products, Inc. in Suffolk, VA, is seeking a Customer Service Specialist to interact with customers, partners and internal teams to ensure accurate orders, responsive service and on-time delivery.

You will handle order processing, invoicing, returns, backorders, and data reporting, while maintaining high standards of communication and documentation across all business lines. Knowledge of EDI and Excel is preferred, and flexibility to extend hours as needed.

Qualifications

• Excellent communication, articulation, grammar, writing and comprehension skills in English (oral and written).
• Excellent time management skills; able to work in a fast paced, results driven environment; able to prioritize workload.
• Proficient in basic math such as adding, subtracting, multiplying and dividing whole numbers; proficient with 10 key calculator.
• Excellent organizational skills with ability to prioritize work assignments.
• Must be able to type 45 words per minute.
• Proficient in Microsoft Applications, particularly Excel, and comfortable learning new systems.
• EDI experience.
• Knowledge of customer service principles and practices.
• Knowledge of administrative procedures.
• Ability to work flexible and/or extended hours as needed.

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns and requests of products, services, invoicing, and delivery of goods.
• Demonstrate strong knowledge of processes, procedures, and products for all business lines.
• Research order and invoice discrepancies and deductions for all business lines.
• Process incoming orders (electronic, fax, or email) within required timelines; monitor audits and inventory reports for compliance; secure revised orders when needed.
• Process invoices within the required timelines.
• Monitor and document backorders, provide feedback to customers.
• Manage return merchandise authorizations and related credits.
• Provide Proof of Delivery and/or pick lists to customers as needed.
• Execute documentation for all transactions incl. orders, invoices, credits, returns and follow ups.
• Maintain excellent relationships with customers and internal staff; provide timely, courteous, well-researched responses.

Skills

Communication

Time management

Basic math

Typing speed

Excel

EDI experience

Customer service

Administrative procedures

Flexibility

Education

Bachelor's degree

Associate's degree

High school diploma with relevant experience

Tools

Excel

EDI systems

Job description

Kerma Medical Products, Inc. in Suffolk, VA, is seeking a Customer Service Specialist to interact with customers, partners and internal teams to ensure accurate orders, responsive service and on-time delivery.

You will handle order processing, invoicing, returns, backorders, and data reporting, while maintaining high standards of communication and documentation across all business lines. Knowledge of EDI and Excel is preferred, and flexibility to extend hours as needed.