On-Site Customer Service Leader (Manufacturing)

SPIROL International Corporation; Killingly (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Compensation Structure

Health/Dental/Vision/Life Insurance

401(k) with Company Matching

Paid time off

Job summary

SPIROL International Corporation in Killingly, Connecticut is seeking a Customer Service Supervisor to lead the customer service team. This crucial role focuses on customer retention, coaching, and ensuring that service objectives are met through a structured order fulfillment process.

The ideal candidate will have at least 3 years of leadership experience in customer service, preferably within a manufacturing environment. The position is fully on-site and offers various employee benefits, including insurance and retirement plans.

Qualifications

• 3+ years of customer service leadership experience.
• Experience leading and developing teams in a manufacturing environment.
• Ability to manage competing priorities and performance management.

Responsibilities

• Lead the customer service team and drive customer retention.
• Coach and develop employees while ensuring service objectives are met.
• Manage escalated customer situations and support recruiting efforts.

Skills

Customer service leadership

Team development

Operational and organizational skills

Performance management

Tools

ERP systems

Job description

SPIROL International Corporation in Killingly, Connecticut is seeking a Customer Service Supervisor to lead the customer service team. This crucial role focuses on customer retention, coaching, and ensuring that service objectives are met through a structured order fulfillment process.

The ideal candidate will have at least 3 years of leadership experience in customer service, preferably within a manufacturing environment. The position is fully on-site and offers various employee benefits, including insurance and retirement plans.