On-site Customer Service Lead & Liaison (Midland)

Schneider National, Inc.; Midland (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off

Paid holidays

Incentive pay

Job summary

Schneider National, Inc. seeks a Customer Service Coordinator in Midland, Texas, to act as the on-site liaison between Schneider and the customer.

You will resolve complex problems, lead the team for resolution, and coordinate daily work distribution to ensure seamless service. Responsibilities include deepening knowledge of the customer supply chain, providing training on processes and technology, and presenting new offerings during weekly reviews.

Qualifications

• Associate degree in business or related field.
• 2-4 years of relevant work experience preferred.
• Valid driver's license and meet Schneider's DMV record standards.
• Outstanding written and verbal communication skills.
• Strong problem-solving skills.

Responsibilities

• Develop a deep knowledge of the customer’s supply chain.
• Provide process and technology training to enable the needed support and coverage.
• Establish and communicate the daily distribution of work to the team.
• Attend weekly business reviews to discuss new offerings for the account.
• Act as the team lead for problem resolution.
• Analyze service issues and trends to determine the root causes and communicate recommendations to the team.
• Identify opportunities that would lead to improved performance for the account.
• Work through any border crossing issues that arise.

Skills

Written communication

Verbal communication

Problem-solving

Customer service

Team leadership

Education

Associate degree in business or related field

Job description

Schneider National, Inc. seeks a Customer Service Coordinator in Midland, Texas, to act as the on-site liaison between Schneider and the customer.

You will resolve complex problems, lead the team for resolution, and coordinate daily work distribution to ensure seamless service. Responsibilities include deepening knowledge of the customer supply chain, providing training on processes and technology, and presenting new offerings during weekly reviews.