On-Site Customer Service & Admin Coordinator

Temco-Logistics; Elk Grove Village (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative in Elk Grove Village, IL to be the first point of contact for customers. You will address inquiries, track deliveries, and support installation services with accurate information and a friendly, detail-oriented approach.

The role requires a high school diploma and at least 2 years of customer service or office admin experience. Proficiency with MS Office and ERP systems is preferred, and you will collaborate with multiple

Qualifications

• High school diploma or equivalent.
• At least 2 years in customer service or office administration.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Good organizational skills to manage multiple tasks.
• Proficiency with MS Office; ERP familiarity preferred.
• Knowledge of Temco Logistics’ delivery/installation services is a plus.
• Able to adapt to a fast-paced, customer-driven environment.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions and requests.
• Ensure customers are satisfied with delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

MS Office

ERP systems

Communication

Organization

Education

High school diploma

Tools

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative in Elk Grove Village, IL to be the first point of contact for customers. You will address inquiries, track deliveries, and support installation services with accurate information and a friendly, detail-oriented approach.

The role requires a high school diploma and at least 2 years of customer service or office admin experience. Proficiency with MS Office and ERP systems is preferred, and you will collaborate with multiple