Onsite Customer Care & Admin Specialist

Temco-Logistics

Louisville (KY)

On-site

USD 24,000 - 34,000

Full time

14 days+

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Job summary

Temco Logistics is seeking a customer-focused Customer Service Representative to join our team in Louisville, KY. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction with delivery and installation services.

The role requires at least 2 years in customer service or office tasks, strong communication, and proficiency in MS Office; ERP systems are a plus.

Qualifications

High school diploma or equivalent.
Minimum of 2 years of customer service or office administrative tasks.
Excellent communication and interpersonal skills to build relationships.
Strong problem-solving abilities and attention to detail.
Excellent organizational skills to manage multiple tasks and priorities.
Proficiency in MS Office; familiarity with ERP systems preferred.
Knowledge of Temco Logistics’ services or logistics environment is a plus.
Ability to adapt to a fast-paced, customer-driven environment.

Responsibilities

Provide customers with accurate information regarding orders, delivery status, and product details.
Answer phone calls and respond to emails promptly, addressing inquiries and requests.
Ensure customer satisfaction with delivery and installation services through follow-up communications.
Resolve customer issues efficiently and elevate unresolved matters to the supervisor when needed.
Monitor and track delivery schedules to provide real-time updates.
Maintain expert knowledge of Temco Logistics’ products and services to support inquiries.
Track office supply inventory and place orders to ensure smooth operations.
Prepare and submit timely reports, presentations, and proposals as assigned.
Collaborate with colleagues and other departments to maintain seamless operations.