Logistics Customer Support Specialist

The Home Depot; Hicksville (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

EEO Employer

Bilingual encouraged

Job summary

Temco Logistics seeks a customer service representative to be the first contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. The role emphasizes accuracy, timely responses, and a strong commitment to service excellence.

The ideal candidate has at least 2 years in customer service, is detail oriented, and proficient with MS Office and ERP systems to support day-to-day operations and reporting needs.

Qualifications

• 2+ years in customer service or office tasks.
• Clear communication and interpersonal skills.
• Detail oriented with strong organizational abilities.
• Proficiency in MS Office and ERP familiarity.

Responsibilities

• Provide accurate information on orders, delivery status, and product details.
• Answer calls and emails promptly and assist with inquiries.
• Follow up to ensure satisfaction with delivery and installation services.
• Resolve issues and escalate when needed.
• Track delivery schedules and provide real-time updates.
• Maintain knowledge of Temco Logistics products and services.
• Prepare reports, presentations, and proposals as assigned.
• Collaborate with teams to maintain smooth operations.

Skills

Customer Service

Phone Support

Problem Solving

Organizational Skills

MS Office

ERP Systems

Education

High school diploma

Tools

ERP Systems

Job description

Temco Logistics seeks a customer service representative to be the first contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. The role emphasizes accuracy, timely responses, and a strong commitment to service excellence.

The ideal candidate has at least 2 years in customer service, is detail oriented, and proficient with MS Office and ERP systems to support day-to-day operations and reporting needs.