Logistics Customer Service & Admin Clerk

Temco-Logistics; Rancho Cordova (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Temco Logistics is seeking a Customer Service Representative in Rancho Cordova, CA to be the first point of contact for customers. The role involves addressing inquiries, resolving issues, and ensuring satisfaction with orders, delivery status, and product details.

Ideal candidates have at least 2 years of customer service or office experience, strong communication skills, and proficiency with MS Office. This onsite, full-time position supports efficient operations and collaboration across

Qualifications

• Minimum 2 years of customer service or office tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Excellent organizational skills to manage multiple tasks.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Ensure customer satisfaction with delivery and installation services through follow-ups.
• Resolve issues and escalate unresolved matters to a supervisor when needed.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics products and services to support inquiries.

Skills

Customer service

Communication skills

Organization

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a Customer Service Representative in Rancho Cordova, CA to be the first point of contact for customers. The role involves addressing inquiries, resolving issues, and ensuring satisfaction with orders, delivery status, and product details.

Ideal candidates have at least 2 years of customer service or office experience, strong communication skills, and proficiency with MS Office. This onsite, full-time position supports efficient operations and collaboration across