On-Site Customer Experience Specialist I – Growth & Perks

Avocado Mattress LLC; Gilbert (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

PTO

Volunteer days

Employee product discount

Annual bonus plan

Training and tools to be successful

Wellness apps access

Referral bonus

Growth opportunities

Job summary

Avocado Green Brands is seeking a Customer Experience Associate I to join the Customer Experience team on-site in Fullerton, CA. This hourly position offers overtime eligibility and a pay range of $19.00–$22.38 per hour with a potential monthly bonus.

You will handle inquiries across calls, chats, and emails, maintain documentation, route concerns, and support order-related issues while meeting department performance metrics. Excellent communication and attendance are required.

Qualifications

• Minimum 1 year of experience in customer service.
• Strong cross-functional communication skills.
• Excellent problem-solving and analytical skills.
• Ability to accept and adjust to constructive feedback.
• Effective oral and written communication skills.
• Great communicator.
• Regular and predictable attendance.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to the appropriate departments.
• Handle order inquiries and report vendor-related issues per company standards.
• Meet department averages for performance metrics (PRP, QA, CSAT, time logged in queues).
• All other assigned duties.

Skills

Customer service

Cross-functional comms

Problem solving

Written communication

Attendance

Job description

Avocado Green Brands is seeking a Customer Experience Associate I to join the Customer Experience team on-site in Fullerton, CA. This hourly position offers overtime eligibility and a pay range of $19.00–$22.38 per hour with a potential monthly bonus.

You will handle inquiries across calls, chats, and emails, maintain documentation, route concerns, and support order-related issues while meeting department performance metrics. Excellent communication and attendance are required.