On-Site Customer Experience Associate I — Growth & Bonuses

Avocado Green Brands; Fullerton (CA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Medical (HMO, PPO, HSA)

Dental

Vision

Employer-paid life insurance

401(k) with employer match

Paid time off

Volunteer days

Employee product discount

Annual bonus plan

Training and tools

Wellness apps

Referral bonus

Growth opportunities

Job summary

Avocado Green Brands is seeking a Customer Experience Associate I to join our team in Fullerton, CA. This on-site role focuses on responding to customer inquiries across calls, chats, and emails, and maintaining accurate issue documentation.

You will route concerns to the right departments and handle order inquiries while meeting departmental performance metrics, with regular attendance and reliable communication with teammates.

Qualifications

• Minimum 1 year of experience in customer service.
• Strong cross-functional communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to accept constructive feedback and adapt.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to appropriate departments and assist with order inquiries.
• Meet department performance metrics (PRP, QA, CSAT, and queue time).

Skills

Customer service

Communication

Problem solving

Attendance

Job description

Avocado Green Brands is seeking a Customer Experience Associate I to join our team in Fullerton, CA. This on-site role focuses on responding to customer inquiries across calls, chats, and emails, and maintaining accurate issue documentation.

You will route concerns to the right departments and handle order inquiries while meeting departmental performance metrics, with regular attendance and reliable communication with teammates.