Customer Experience Associate I (Fullerton, CA)

Avocado Green Brands; Fullerton (CA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Medical (HMO, PPO, HSA)

Dental

Vision

Employer-paid life insurance

401(k) with employer match

Paid time off

Volunteer days

Employee product discount

Annual bonus plan

Training and tools

Wellness apps

Referral bonus

Growth opportunities

Job summary

Avocado Green Brands is seeking a Customer Experience Associate I to join our team in Fullerton, CA. This on-site role focuses on responding to customer inquiries across calls, chats, and emails, and maintaining accurate issue documentation.

You will route concerns to the right departments and handle order inquiries while meeting departmental performance metrics, with regular attendance and reliable communication with teammates.

Qualifications

• Minimum 1 year of experience in customer service.
• Strong cross-functional communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to accept constructive feedback and adapt.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to appropriate departments and assist with order inquiries.
• Meet department performance metrics (PRP, QA, CSAT, and queue time).

Skills

Customer service

Communication

Problem solving

Attendance

Job description

THE ROLEAvocado is currently looking for a Customer Experience Associate I to be part of our Customer Experience team in Fullerton, CA!This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay.Note on Location: You will be working on-site at our location in Fullerton, California. This is not a remote position.Note on Pay Transparency: The pay range for this role is $19.00 - $22.38 Hourly, plus potential monthly bonus.WHAT YOU’LL BE WORKING ONRespond to customer inquiries via calls, chats, and emails.Maintain accurate documentation of customer issues and interactions.Route concerns to the appropriate departments.Handle order inquiries and report vendor-related issues in line with company standards.Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.All other assigned duties.WHAT YOU BRINGA minimum of 1 year of experience in the field of customer service is necessary for this position.Strong cross-functional communication skills.Excellent problem-solving and analytical skillsAbility to accept and adjust accordingly to constructive feedback.Effective oral and written communication skills. Great communicator.Regular and predictable attendance.PHYSICAL REQUIREMENTSStationary position: Must be able to remain stationary 50% of the time.Move: This role involves moving throughout the office space to meet with different team members.Operate: Constantly operates a computer and other office machines such as printers and tablets.Communicate: This role frequently communicates with other team members to update on the status of a task and customers to help with any inconvenience on orders.WHAT WE OFFER YOUMedical (HMO, PPO, HSA), Dental, Vision100% Employer Paid Life Insurance401(k) with employer matchPTOVolunteer daysEmployee product discountAnnual Bonus PlanTraining and Tools to be successful along with a strong partnership from your peers and leadersAccess to wellness appsReferral BonusOpportunity to growWHY WORK AT AVOCADO GREEN BRANDS?Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.Culture | be part of a fun, collaborative and passionate team.Thank you very much for your interest in working for Avocado Green Brands. We appreciate your time and review each and every resume that is submitted. You will receive an email within 24 hours that confirms your application has been accepted by our applicant tracking system. If you are selected to participate in the interview process, you will receive an email within two weeks from our Talent Acquisition department.Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.