Customer Experience Associate I (Fullerton, CA)

Avocado Mattress LLC; Gilbert (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

PTO

Volunteer days

Employee product discount

Annual bonus plan

Training and tools to be successful

Wellness apps access

Referral bonus

Growth opportunities

Job summary

Avocado Green Brands is seeking a Customer Experience Associate I to join the Customer Experience team on-site in Fullerton, CA. This hourly position offers overtime eligibility and a pay range of $19.00–$22.38 per hour with a potential monthly bonus.

You will handle inquiries across calls, chats, and emails, maintain documentation, route concerns, and support order-related issues while meeting department performance metrics. Excellent communication and attendance are required.

Qualifications

• Minimum 1 year of experience in customer service.
• Strong cross-functional communication skills.
• Excellent problem-solving and analytical skills.
• Ability to accept and adjust to constructive feedback.
• Effective oral and written communication skills.
• Great communicator.
• Regular and predictable attendance.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to the appropriate departments.
• Handle order inquiries and report vendor-related issues per company standards.
• Meet department averages for performance metrics (PRP, QA, CSAT, time logged in queues).
• All other assigned duties.

Skills

Customer service

Cross-functional comms

Problem solving

Written communication

Attendance

Job description

Intro

Avocado is currently looking for a Customer Experience Associate I to be part of our Customer Experience team in Fullerton, CA! This is a non‑exempt position, meaning it is hourly and you are entitled to overtime pay.

You will be working on-site at our location in Fullerton, California. This is not a remote position.

The pay range for this role is $19.00 - $22.38 Hourly, plus potential monthly bonus.

What You’ll Be Working On

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to the appropriate departments.
• Handle order inquiries and report vendor‑related issues in line with company standards.
• Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
• All other assigned duties.

What You Bring

• A minimum of 1 year of experience in the field of customer service is necessary for this position.
• Strong cross‑functional communication skills.
• Excellent problem‑solving and analytical skills.
• Ability to accept and adjust accordingly to constructive feedback.
• Effective oral and written communication skills.
• Great communicator.
• Regular and predictable attendance.

Physical Requirements

• Stationary position: Must be able to remain stationary 50% of the time.
• Move: This role involves moving throughout the office space to meet with different team members.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: This role frequently communicates with other team members to update on the status of a task and customers to help with any inconvenience on orders.

What We Offer You

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

Why Work At Avocado Green Brands?

Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.

Culture | be part of a fun, collaborative and passionate team.

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials. The mission of Avocado is to be the world’s most sustainable brand - the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture. As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.