On-Site Customer Support & Order Coordination

Sumitomo Electric Group; San Marcos (CA); On-site; USD 40,000 - 43,000; Full time

Job summary

Sumitomo Electric Interconnect Products, Inc. in San Marcos, CA, is hiring a Customer Support Representative to handle customer inquiries and manage scheduled orders on site. You will coordinate with Sales Service Representatives and report to the Sales Operations Administrator.

Role requires strong communication, ERP and data-entry skills, and familiarity with JDE. Local candidates only; relocation not offered. On-site work in the North San Diego area.

Qualifications

• Minimum of a High School diploma or equivalent.
• Minimum of 2 years of customer service or sales experience in a distribution and/or manufacturing environment.
• Basic knowledge of SEIP’s product lines.
• Sensitivity to the customer’s point of view and concerns, and a demonstrated ability to efficiently solve the particular situation is required.
• Must have excellent interpersonal, written, and oral communication skills.
• Experience with Microsoft Outlook, Excel, and Word required.
• ERP and data entry experience required.

Responsibilities

• Send acknowledgements with delivery information to customers after entering the sales order.
• Print pickers, file customer purchase orders, acknowledgements, and associated documents daily.
• Work with departments to ensure orders are handled in a timely manner.
• Respond to all customer inquiries via phone and e-mail.
• Enter orders into JDE and confirm promise date to customer.
• Provide price and availability as needed and approved by Supervisor or Manager.
• Expedite customer orders per their request.
• Research and inform customers regarding returns and/or credits.
• Provide samples and literature upon request.
• Respond to complaints professionally and courteously.

Skills

Interpersonal skills

Written communication

Oral communication

Customer service

Product knowledge

Data entry

Education

High School diploma

Bachelor’s degree preferred

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

ERP systems

Job description

Sumitomo Electric Interconnect Products, Inc. in San Marcos, CA, is hiring a Customer Support Representative to handle customer inquiries and manage scheduled orders on site. You will coordinate with Sales Service Representatives and report to the Sales Operations Administrator.

Role requires strong communication, ERP and data-entry skills, and familiarity with JDE. Local candidates only; relocation not offered. On-site work in the North San Diego area.