On-Site Customer Experience Coordinator - Fast-Paced Support

AZEK Company; Minnesota; On-site; USD 31,684 - 34,440; Full time

Job summary

AZEK Company is looking for a Customer Experience Coordinator based in Eagan, MN. This on-site role involves reviewing and verifying cable orders, managing customer service inquiries, and maintaining accurate records in the CRM system.

The ideal candidate will have a high school diploma with customer service experience and proficiency in Microsoft Office Suite. Key performance indicators include resolving order discrepancies quickly and maintaining high customer satisfaction rates.

Qualifications

• Proven experience in customer service, with 2+ years in intermediate administrative roles preferred.
• Familiarity with warehouse or building products is a plus.
• Ability to thrive in a fast-paced environment with multiple priorities.

Responsibilities

• Review and verify all incoming horizontal cable orders for accuracy.
• Function as the first point of contact for inbound retail customer service calls/emails.
• Maintain up-to-date records of customer cable orders in the CRM system.

Skills

Customer service experience

Administrative skills

Microsoft Office Suite proficiency

Excellent communication skills

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

CRM systems

Job description

AZEK Company is looking for a Customer Experience Coordinator based in Eagan, MN. This on-site role involves reviewing and verifying cable orders, managing customer service inquiries, and maintaining accurate records in the CRM system.

The ideal candidate will have a high school diploma with customer service experience and proficiency in Microsoft Office Suite. Key performance indicators include resolving order discrepancies quickly and maintaining high customer satisfaction rates.