On-Site Customer Experience Concierge

Dassault Falcon Jet; Melbourne (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An aviation maintenance company in Melbourne, Florida is seeking a Customer Service Concierge to enhance the on-site customer experience at our facility. The role involves supporting customer movement, assisting with inquiries, and ensuring a welcoming environment during maintenance visits. Candidates should have a professional demeanor, previous customer service experience, and proficiency in Microsoft Office. This position requires effective communication skills and the ability to coordinate various customer-related logistics.

Qualifications

• Professional image and customer-oriented attitude.
• Previous experience in customer service or hospitality.
• Active driver’s license.

Responsibilities

• Support customer movement throughout the facility.
• Provide a professional presence for customers during visits.
• Address general questions and direct concerns to internal teams.
• Coordinate customer amenities and logistics.
• Communicate effectively with internal teams for customer support.
• Observe and report safety or compliance concerns.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office (Word, Excel, Outlook)

Job description

An aviation maintenance company in Melbourne, Florida is seeking a Customer Service Concierge to enhance the on-site customer experience at our facility. The role involves supporting customer movement, assisting with inquiries, and ensuring a welcoming environment during maintenance visits. Candidates should have a professional demeanor, previous customer service experience, and proficiency in Microsoft Office. This position requires effective communication skills and the ability to coordinate various customer-related logistics.