Customer Service Concierge (Contractor) 6+ Months

Dassault Falcon Jet; Melbourne (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An aviation maintenance company in Melbourne, Florida is seeking a Customer Service Concierge to enhance the on-site customer experience at our facility. The role involves supporting customer movement, assisting with inquiries, and ensuring a welcoming environment during maintenance visits. Candidates should have a professional demeanor, previous customer service experience, and proficiency in Microsoft Office. This position requires effective communication skills and the ability to coordinate various customer-related logistics.

Qualifications

• Professional image and customer-oriented attitude.
• Previous experience in customer service or hospitality.
• Active driver’s license.

Responsibilities

• Support customer movement throughout the facility.
• Provide a professional presence for customers during visits.
• Address general questions and direct concerns to internal teams.
• Coordinate customer amenities and logistics.
• Communicate effectively with internal teams for customer support.
• Observe and report safety or compliance concerns.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office (Word, Excel, Outlook)

Job description

The Customer Service Concierge supports the on‑site customer experience within a Maintenance, Repair, and Overhaul (MRO) facility at the Melbourne facility. This role focuses on delivering excellent customer service by assisting with customer movement, providing on‑site support, and triaging customer needs or concerns to the appropriate internal focal points. The position plays a key role in ensuring a positive, professional, and well‑coordinated customer experience.

Key Responsibilities

• Support customer movement throughout the facility, including arrivals, escorts, meetings, and departures, in compliance with safety and security requirements.
• Provide a professional, welcoming on‑site presence for customers during maintenance visits.
• Serve as a point of support for customers, addressing general questions and directing concerns to the appropriate internal teams.
• Assist with coordination of customer amenities, conference rooms, transportation, and visit‑related logistics.
• Communicate effectively with internal teams to support a smooth customer experience.
• Observe and report safety, security, or compliance concerns as required.
• Support customer events, and special administrative projects as assigned.

Required Qualifications

• Professional image and positive, customer‑service‑oriented attitude.
• Previous experience in customer service, hospitality, concierge, or front‑office support.
• Active and valid driver’s license.
• Ability to pass MLB Airport badging background process.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong communication and interpersonal skills.

Preferred Qualifications

• Experience in an aviation, MRO, or regulated environment.
• Experience supporting on‑site customer visits or concierge‑type roles.
• Bilingual preferred: Spanish and/or Portuguese.