On-Site Customer Care & Tech Support Specialist

Bemis-Manufacturing-Company; Sheboygan Falls (WI); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Bemis Manufacturing Company, rooted in Sheboygan Falls, WI, is hiring a Customer Service Representative for Bio Bidet to manage orders from receipt to delivery. You’ll collaborate with Sales, Marketing, and Warehouse teams to ensure accurate, timely service and customer satisfaction.

On-site role requires 1–2 years’ experience, strong communication, and data-entry skills. You’ll use Shopify and Salesforce to process orders, answer questions, and provide product data while upholding our legacy of

Qualifikationen

• High School diploma or its equivalent.
• 1-2 years of experience.
• Effective verbal communicator and good listener.
• Mechanical and functional understanding of Bio Bidet products.
• Clear, concise writing skills.
• Curious, problem solver, dependable, sense of urgency.
• Team player with a collaborative attitude.
• Strong data entry and systems orientation.

Aufgaben

• Offer technical and customer care support per company policies.
• Assist customers with questions; research and resolve issues.
• Listen to customer needs; build rapport and empathy.
• Provide support and troubleshoot Bio Bidet products.
• Place and process orders via internal portals (Shopify).
• Document and track inquiries in Salesforce.
• Coordinate with Sales and Marketing; liaise with other areas.
• Communicate order status updates to customers and warehouse.
• Ensure full-time phone and email availability for quality service.
• Suggest process improvements to benefit customers and teams.
• Interact on quality issues and projects with Bio Bidet team.
• Track returns and replacements for testing.

Kenntnisse

Verbal communication

Customer service

Empathy

Attention to detail

Data entry

Problem solving

Ausbildung

High School diploma or equivalent

Tools

Shopify

Salesforce

Jobbeschreibung

Bemis Manufacturing Company, rooted in Sheboygan Falls, WI, is hiring a Customer Service Representative for Bio Bidet to manage orders from receipt to delivery. You’ll collaborate with Sales, Marketing, and Warehouse teams to ensure accurate, timely service and customer satisfaction.

On-site role requires 1–2 years’ experience, strong communication, and data-entry skills. You’ll use Shopify and Salesforce to process orders, answer questions, and provide product data while upholding our legacy of