Customer Service Representative

Bemis-Manufacturing-Company; Sheboygan Falls (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bemis Manufacturing Company, based in Sheboygan Falls, WI, seeks a Customer Service Representative to manage the full order fulfillment cycle from receipt to delivery of proprietary products.

The role emphasizes timely delivery, clear communication with sales reps and customers, and data accuracy to support excellent service.

Qualifications

• High School diploma or its equivalent.
• 0-3 years of experience.
• Effective and persuasive verbal communicator and good listener that provides confidence in all situations with reps, consumers, sales managers, and internal partners.
• Strong Excel skills and systems orientation.

Responsibilities

• Act as liaison for customer and sales reps to Sales and other areas.
• Perform all activities of order receipt, entry, allocation or product and routing goods as necessary to achieve on time delivery.
• React promptly to coordinate, communicate, and implement customer driven requirements.
• Acquire and provide knowledgeable product data for reps and customers.
• Proactively communicate order status updates to reps and customers.
• Proactively keep the customer informed as to the status of their order.
• Provide cross support within the department to ensure full time availability for quality service and responsiveness.
• Interact as needed regarding quality issues and projects and collaborate with Bemis personnel, sales reps, and customers.

Skills

Verbal communication

Customer service

Attention to detail

Data entry

Team collaboration

Excel proficiency

Education

High School diploma or equivalent

Tools

Excel

Job description

Your Impact. Our Legacy.At Bemis Manufacturing Company, you’re not just joining a team—you’re becoming part of a family that’s been crafting innovation, quality, and tradition for over 120 years. Rooted in Sheboygan Falls, WI, we’re driven by a commitment to creating products that make a difference in everyday life while fostering an environment where our employees can thrive, grow, and achieve their personal and professional goals.

When you join Bemis, you’re stepping into a workplace where your ideas are valued, your contributions are recognized, and your potential is limitless. We believe in empowering individuals to make meaningful impacts—on our products, our customers, and our community. Together, we’ll shape the future while honoring our legacy.

Are you ready to make your mark and build a career that truly matters? Join us at Bemis Manufacturing, where your passion meets purpose.

Role Overview:

The Customer Service Representative will be responsible for all phases of order fulfillment from receipt of order until delivery of all proprietary products to the customer. The incumbent receives direction from the Team Leader. The incumbent will live the corporate values of treating people with dignity and respect, practicing leadership, driving continuous improvement, acting with a sense of urgency, promoting innovation, fighting for consensus, and managing through teams.

Specific Responsibilities:

• Act as liaison for customer and sales reps to Sales and other areas.
• Perform all activities of order receipt, entry, allocation or product and routing goods as necessary to achieve on time delivery.
• React promptly to coordinate, communicate, and implement customer driven requirements.
• Acquire and provide knowledgeable product data for reps and customers.
• Proactively communicate order status updates to reps and customers.
• Proactively keep the customer informed as to the status of their order.
• Provide cross support within the department to ensure full time availability for quality service and responsiveness.
• Interpret customer programs and pricing schemes for system set-up.
• Actively engage in efforts to improve methods to benefit the customer and the effective operation of the department.
• Provide courteous and professional response for consumer sourced communication and concerns.
• Interact as needed regarding quality issues and projects and collaborate with Bemis personnel, sales reps, and customers.

Skills & Qualifications:

• High School diploma or its equivalent.
• 0-3 years of experience.
• Effective and persuasive verbal communicator and good listener that provides confidence in all situations with reps, consumers, sales managers, and internal partners.
• Mechanical and functional understanding of Proprietary products.
• Competent writing skills that are clear, concise and address the issue.
• Personal traits: problem solver, accurate, good decision maker, diplomatic, self-starter, dependable and energetic.
• Team traits: supportive, positive attitude, result focus, task sharing, identifies goals and is a strong contributor.
• Administrative traits: organized, can multitask, appropriate time awareness, prioritization and adheres to standards.
• Strong Excel skills and systems orientation.
• Experience with the design and the processing of computer data reports.
• Assist in establishing policy and protocol for Rep, customer, and consumer information interfaces, including Web, e-mail, phone etc.

Bemis Manufacturing Company does not offer employment-based sponsorship for work authorization, including H-1B, TN, or any other visa status, now or in the future. Applicants must be authorized to work in the United States without sponsorship.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.