Customer Service Representative, Bio Bidet

Bemis-Manufacturing-Company; Sheboygan Falls (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Bemis Manufacturing Company, rooted in Sheboygan Falls, WI, is hiring a Customer Service Representative for Bio Bidet to manage orders from receipt to delivery. You’ll collaborate with Sales, Marketing, and Warehouse teams to ensure accurate, timely service and customer satisfaction.

On-site role requires 1–2 years’ experience, strong communication, and data-entry skills. You’ll use Shopify and Salesforce to process orders, answer questions, and provide product data while upholding our legacy of

Qualifications

• High School diploma or its equivalent.
• 1-2 years of experience.
• Effective verbal communicator and good listener.
• Mechanical and functional understanding of Bio Bidet products.
• Clear, concise writing skills.
• Curious, problem solver, dependable, sense of urgency.
• Team player with a collaborative attitude.
• Strong data entry and systems orientation.

Responsibilities

• Offer technical and customer care support per company policies.
• Assist customers with questions; research and resolve issues.
• Listen to customer needs; build rapport and empathy.
• Provide support and troubleshoot Bio Bidet products.
• Place and process orders via internal portals (Shopify).
• Document and track inquiries in Salesforce.
• Coordinate with Sales and Marketing; liaise with other areas.
• Communicate order status updates to customers and warehouse.
• Ensure full-time phone and email availability for quality service.
• Suggest process improvements to benefit customers and teams.
• Interact on quality issues and projects with Bio Bidet team.
• Track returns and replacements for testing.

Skills

Verbal communication

Customer service

Empathy

Attention to detail

Data entry

Problem solving

Education

High School diploma or equivalent

Tools

Shopify

Salesforce

Job description

Job Details

Posting Details

• Posted on October 19, 2026

Locations

• Showing 1 location Sheboygan Falls, WI 53085, USA
• On-site
• Bemis Office
• Full-Time
• Requisition #: CUSTO001037

Description

Your Impact. Our Legacy.

At Bemis Manufacturing Company, you’re not just joining a team—you’re becoming part of a family that’s been crafting innovation, quality, and tradition for over 120 years. Rooted in Sheboygan Falls, WI, we’re driven by a commitment to creating products that make a difference in everyday life while fostering an environment where our employees can thrive, grow, and achieve their personal and professional goals.
When you join Bemis, you’re stepping into a workplace where your ideas are valued, your contributions are recognized, and your potential is limitless. We believe in empowering individuals to make meaningful impacts—on our products, our customers, and our community. Together, we’ll shape the future while honoring our legacy.
Are you ready to make your mark and build a career that truly matters? Join us at Bemis Manufacturing Company, where your passion meets purpose.

Role Overview:

The Customer Service Representative for Bio Bidet will be responsible for all phases of order fulfillment from receipt of order until delivery of all products to the customer.

The incumbent will receive direction from the Team Leader. The incumbent will live the corporate values of treating people with dignity and respect, practicing leadership, driving continuous improvement, acting with a sense of urgency, promoting innovation, fighting for consensus, and managing through teams.
Specific Responsibilities:

• Offer Technical and Customer Care support and solutions to customers in accordance with the company's customer service policies.
• Assist customers with questions and problems; research and provide a resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy and build rapport.
• Provide technical and customer care support and troubleshoot regarding Bio Bidet product line, in accordance with Customer Service policies.
• Place and process orders for customer through internal portals (Shopify).
• Document and track inquiries via Salesforce.
• Act as liaison for customer and Sales and Marketing, as well as other areas
• React promptly to coordinate, communicate, and implement customer driven requirements.
• Acquire and provide knowledgeable product data for customers.
• Proactively communicate order status updates to Consumer, as well as the Warehouse.
• Provide cross support within the department to ensure full time phone and e-mail availability for quality service and responsiveness.
• Actively engage in efforts to improve methods to benefit the customer and the effective operation of the department.
• Interact as needed regarding quality issues and projects and collaborate with Bio Bidet personnel, Marketing, Sales Reps and Customers.
• Track incoming product returns and incoming product replacements for testing.

Skills & Qualifications:

• High School diploma or its equivalent.
• 1-2 years of experience.
• Effective and persuasive verbal communicator and good listener that provides confidence in all situations with customers and internal partners.
• Mechanical and functional understanding of Bio Bidet products.
• Competent writing skills that are clear, concise and address the issue.
• Personal traits: curious, problem solver, accurate, good decision maker, diplomatic, self-starter, dependable, sense of urgency and energetic.
• Team traits: supportive, positive attitude, result focus, task sharing, identifies goals and is a strong contributor.
• Administrative traits: organized, can multitask, appropriate time awareness, prioritization and adheres to standards.
• Strong data entry and systems orientation.

Bemis Manufacturing Company does not offer employment-based sponsorship for work authorization, including H-1B, TN, or any other visa status, now or in the future. Applicants must be authorized to work in the United States without sponsorship.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.