Healthcare Member Support Specialist

Everise, Inc.; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid time off

Job summary

Everise, Inc. is seeking a customer service representative in Greensboro, NC to handle inbound calls from members about healthcare benefits and assist with their questions and needs.

You will provide empathetic support, navigate multiple systems, and strive for one-call resolutions while maintaining high service levels. The role includes weekend/evening shifts and offers a competitive benefits package.

Qualifications

• Providing exceptional customer service with empathy and patience.
• Ability to navigate multiple systems while handling high call volumes.
• Strong decision-making and analytical abilities.
• Ability to identify customer needs and articulate products and services.
• Willingness to work on weekends, evenings, holidays, and overtime.

Responsibilities

• Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
• Professionally handle a high volume of incoming calls.
• Ability to utilize and navigate multiple systems simultaneously.
• Be dependable and meet all attendance requirements.
• Resolve customer issues via one-call resolution guidelines and/or escalated processes.
• Meet or exceed company and client performance metrics.
• Continuously evaluate and identify opportunities to drive process improvements.

Skills

Customer service

Phone support

Multitasking

Problem solving

Attendance

Education

High school diploma or GED

Job description

Everise, Inc. is seeking a customer service representative in Greensboro, NC to handle inbound calls from members about healthcare benefits and assist with their questions and needs.

You will provide empathetic support, navigate multiple systems, and strive for one-call resolutions while maintaining high service levels. The role includes weekend/evening shifts and offers a competitive benefits package.