Customer Service Representative

Everise; Greensboro (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Everise, a global customer experience firm, is seeking a Customer Service Representative for a full-time, on-site role in Greensboro, NC. You will handle inbound and outbound interactions, answer inquiries, and resolve issues while documenting conversations and using CRM tools to track cases.

You will collaborate with teammates, follow established procedures, and strive to deliver a positive customer experience, meeting quality standards and performance goals in a fast-paced environment.

Qualifications

• Demonstrated ability to deliver strong customer service with responsiveness and professionalism.
• Experience in customer-facing roles is preferred.
• Strong verbal and written communication skills are required.

Responsibilities

• Handle inbound and outbound customer interactions in a timely, professional manner.
• Respond to inquiries and resolve issues; escalate complex cases as needed.
• Document customer interactions and use CRM tools to track cases.
• Collaborate with team members and follow established procedures to meet performance and quality goals.

Skills

Customer service

Customer support

Responsiveness

Professionalism

Education

High school diploma

Tools

CRM tools

Call center technologies

Job description

Company Description

Everise is a global customer experience firm that delivers happiness to millions of customers on behalf of some of the world’s largest brands. The company specializes in customer care for healthcare, travel, technology, and financial services, supporting positive interactions in 32 languages across the globe. Everise is committed to diversity and inclusion, welcoming people with different backgrounds, experiences, abilities, and perspectives. As an equal opportunity employer, Everise offers a supportive and pleasant workplace where team members learn from one another. Joining Everise means becoming a champion of customer happiness and helping clients transform their customer care into extraordinary experiences.

Role Description

This full-time, on-site Customer Service Representative role is based in Greensboro, NC. The Customer Service Representative will handle inbound and outbound customer interactions, respond to inquiries, and resolve issues in a timely and professional manner. Responsibilities include providing accurate information about products and services, documenting customer interactions, and escalating complex issues when needed. The role involves maintaining high standards of customer satisfaction and ensuring a positive customer experience with every contact. The individual will collaborate with team members, follow established procedures, and use available tools and systems to meet performance and quality goals.

Qualifications

• Demonstrated skills in customer service and customer support, with a focus on responsiveness and professionalism.
• Ability to contribute to strong customer satisfaction and an excellent overall customer experience.
• Previous experience in a Customer Service Representative or similar customer-facing role is preferred.
• Strong verbal and written communication skills, including active listening and clear information delivery.
• Comfort using computer systems, CRM tools, and call center technologies to manage customer interactions.
• Ability to work on-site in Greensboro, NC, and maintain reliable attendance in a full-time schedule.
• Problem-solving skills, patience, and resilience in handling difficult or complex customer situations.
• High school diploma or equivalent required; additional education or certifications in customer service are a plus.