On-Site Customer Care Specialist | Fast-Paced Call Center

Modern Pest Services; Village of Buchanan (NY); Vor Ort; USD 28.929 - 31.684; Vollzeit

Benefits dieser Stelle

Paid Holidays

Paid Sick Time

Paid Vacation

Dental Insurance

Vision Insurance

Medical Insurance

401(k) Matching

Zusammenfassung

Modern Pest Services is seeking a Call Center - Customer Service Representative for on-site work in Buchanan, NY. The role involves answering customer calls, scheduling appointments, and providing service information.

No pest control experience is required, as training will be provided. This position offers a pay range of $21 - $23 per hour based on experience and includes benefits like paid holidays, sick time, and various insurance options.

Qualifikationen

• Exceptional customer service and phone skills.
• Excellent communication skills.
• Ability to multitask in a fast-paced call center environment.
• Strong attention to detail with problem-solving capabilities.
• Strong listening skills.

Aufgaben

• Answer inbound customer calls in a fast-paced environment.
• Empathize & understand customer's urgent need for service.
• Create tickets and schedule the customer's appointment.
• Answer customer questions and provide service information.
• Communicate with customers via chat or email.
• Coordinate and communicate with other internal departments.

Kenntnisse

Customer service skills

Communication skills

Multitasking

Attention to detail

Listening skills

Typing skills

Jobbeschreibung

Modern Pest Services is seeking a Call Center - Customer Service Representative for on-site work in Buchanan, NY. The role involves answering customer calls, scheduling appointments, and providing service information.

No pest control experience is required, as training will be provided. This position offers a pay range of $21 - $23 per hour based on experience and includes benefits like paid holidays, sick time, and various insurance options.