Healthcare Customer Support Specialist

Sharecare; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

The Customer Service Representative (CSR) at Sharecare answers inbound calls from members and providers, records data, and delivers courteous, professional service. The role involves handling inquiries via phone and email and using a computerized system to track information and troubleshoot issues.

Candidates should have a High School Diploma and strong communication skills; bilingual Spanish/English is a plus.

Qualifications

• High School Diploma.
• Prior experience in a customer-service related field preferred.
• Excellent communication skills.
• Ability to multitask.
• Medical records experience and knowledge of ROI requests.
• General knowledge of Microsoft Word and Outlook.
• Computer keyboard proficiency and internet navigation skills.
• Team-oriented and able to thrive in a fast-changing environment.
• Bilingual in Spanish and English preferred.

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, determine resolutions and communicate to callers.
• Proactively educate callers on program benefits.
• Meet or exceed call center metrics and quality levels.
• Use computer tools to process and document information.
• Develop rapport with callers and adjust communication style.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Skills

Communication skills

Multitasking

Teamwork

Adaptability

Bilingual: Spanish & English

Education

High School Diploma

Tools

Microsoft Word

Outlook

Internet navigation

Job description

The Customer Service Representative (CSR) at Sharecare answers inbound calls from members and providers, records data, and delivers courteous, professional service. The role involves handling inquiries via phone and email and using a computerized system to track information and troubleshoot issues.

Candidates should have a High School Diploma and strong communication skills; bilingual Spanish/English is a plus.