On-Site CSR & Dispatch Pro — 401k, PTO & Benefits

Adams, Inc.; Elkhorn (WI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Paid time off

Training & development

Vision insurance

Job summary

A local service provider in Elkhorn is seeking a Customer Service Representative. In this role, you will manage daily customer interactions and support scheduling for service technicians to ensure high-quality service delivery. Ideal candidates will have at least one year of experience in a high-volume customer service position and strong organizational skills. Competitive pay of $18.00 - $22.00 per hour, plus a comprehensive benefits package including health, dental, and 401(k) matching.

Qualifications

• At least one year of full-time experience in a high-volume customer service role.
• Proficiency in ServiceTitan or similar software.
• Must type at least 30 words per minute.

Responsibilities

• Handle 50+ customer interactions daily via phone and email.
• Schedule and dispatch service technicians.
• Monitor and ensure timely completion of service calls.

Skills

Excellent communication skills

Organizational skills

Ability to multitask

Positive attitude

Education

High school diploma or equivalent

Tools

ServiceTitan or similar dispatching software

Microsoft Office Suite

Job description

A local service provider in Elkhorn is seeking a Customer Service Representative. In this role, you will manage daily customer interactions and support scheduling for service technicians to ensure high-quality service delivery. Ideal candidates will have at least one year of experience in a high-volume customer service position and strong organizational skills. Competitive pay of $18.00 - $22.00 per hour, plus a comprehensive benefits package including health, dental, and 401(k) matching.