On-Site Crisis Text/Chat Counselor – 24/7 Support

Contra Costa Crisis Center; Walnut Creek (CA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

403(b) retirement plan

Paid time off

Job summary

Contra Costa Crisis Center is seeking a 988 Text/Chat Contact Specialist to support callers in Walnut Creek, CA. This on-site, full-time role involves crisis counseling via text/chat, documentation, and resource linkage within a 24/7 call center.

You will work with a collaborative team, receive ongoing training, and contribute to ethical, confidential service delivery while supporting vulnerable communities.

Qualifications

• Must have at least one year of direct crisis chat/text interactions on a crisis line.
• Experience working with diverse populations.
• Proficient with computers, databases, and online communication tools.

Responsibilities

• Respond to 988 text/chat as assigned on the 24/7 crisis lines.
• Provide crisis counseling to reduce distress and support caller safety.
• Maintain accurate documentation and uphold confidentiality.
• Respond to after-hours community lines as assigned.
• Build rapport with callers while maintaining professional boundaries.
• Collaborate with peers, volunteers, and supervisors to ensure high-quality service.
• Communicate effectively with contacts, staff and volunteers.
• Engage in ongoing training, supervision, and certification.
• Support and coach volunteer crisis counselors from a multicultural perspective.

Skills

Crisis counseling

Verbal communication

Written communication

Spanish fluency

Tech literacy

Education

Bachelor’s degree in psychology, social welfare, counseling, or related field

Tools

CRM software

Online communication tools

Job description

Contra Costa Crisis Center is seeking a 988 Text/Chat Contact Specialist to support callers in Walnut Creek, CA. This on-site, full-time role involves crisis counseling via text/chat, documentation, and resource linkage within a 24/7 call center.

You will work with a collaborative team, receive ongoing training, and contribute to ethical, confidential service delivery while supporting vulnerable communities.