988 Crisis Text/Chat Counselor – On-Site (Walnut Creek)

Kaizen Lab Inc.; Walnut Creek (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

AD&D

LTD

Paid vacation

Holidays

Sick time

403(b) retirement plan

Job summary

Contra Costa Crisis Center seeks a 988 Text/Chat Contact Specialist to respond to text and chat on the 24/7 crisis lines in Walnut Creek, CA. This full-time, on-site role reports to the Shift Supervisor and requires compassionate crisis counseling with a focus on safety and connection to resources.

You'll work in a collaborative team, complete training, and adhere to ethics while serving diverse callers. Prior crisis chat/text experience is required; bilingual Spanish is strongly preferred.

Qualifications

• Must have at least one year of direct crisis chat/text interactions in a crisis line.
• Commitment to ethics and organizational policies.
• Experience with diverse populations and strong written/verbal communication.

Responsibilities

• Respond to 988 text/chat as assigned on 24/7 crisis lines.
• Provide crisis counseling to reduce distress and support safety.
• Maintain accurate documentation and confidentiality.
• Respond to after-hours community lines as assigned.
• Build rapport with callers while maintaining professional boundaries.
• Collaborate with peers, volunteers, and supervisors to ensure high-quality service.

Skills

Crisis counseling

Text/Chat experience

Communication skills

Team collaboration

Tech proficiency

Education

Bachelor’s degree in psychology, social welfare, counseling, or related field

Tools

Databases

CRM systems

Job description

Contra Costa Crisis Center seeks a 988 Text/Chat Contact Specialist to respond to text and chat on the 24/7 crisis lines in Walnut Creek, CA. This full-time, on-site role reports to the Shift Supervisor and requires compassionate crisis counseling with a focus on safety and connection to resources.

You'll work in a collaborative team, complete training, and adhere to ethics while serving diverse callers. Prior crisis chat/text experience is required; bilingual Spanish is strongly preferred.