On-site Crisis Center Shift Supervisor

Contra Costa Crisis Center; Walnut Creek (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

AD&D

LTD

Paid holidays

Vacation & sick leave

403(b) plan

Job summary

Contra Costa Crisis Center in Walnut Creek, CA, seeks a full-time Text/Chat Shift Supervisor to provide on-site supervision for crisis staff and volunteers, overseeing calls, texts and chats and ensuring protocol adherence.

The role reports to the Associate Director of Crisis Operations & Quality and requires an on-site presence in our 24/7 center. Responsibilities include coaching, training, and queue management to support compassionate crisis intervention.

Qualifications

• At least 1 year of crisis intervention experience via calls, texts or chats, including crisis-line training.
• Strong written communication and ability to structure crisis conversations.
• Emotional maturity, personal accountability, and effective teamwork.
• Proficiency with computers and online communication systems.
• Ability to work evening/night/overnight shifts.
• Ability to pass a background check.

Responsibilities

• Provide real time oversight and guidance to staff and volunteers.
• Ensure adherence to protocols and communicate updates clearly.
• Conduct coaching, silent monitoring, and contact reviews.
• Respond to calls, and crisis texts and chats as needed to support queue management.
• Deliver onboarding and ongoing training for staff and volunteers.

Skills

Crisis intervention experience

Written communication

Emotional maturity

Teamwork

Computer literacy

Evening/night shifts

Education

Bachelor’s degree in psychology, social work, or related field

AAS Individual Crisis Worker Certification

Job description

Contra Costa Crisis Center in Walnut Creek, CA, seeks a full-time Text/Chat Shift Supervisor to provide on-site supervision for crisis staff and volunteers, overseeing calls, texts and chats and ensuring protocol adherence.

The role reports to the Associate Director of Crisis Operations & Quality and requires an on-site presence in our 24/7 center. Responsibilities include coaching, training, and queue management to support compassionate crisis intervention.