On-site 24/7 Crisis Text/Chat Counselor

Contra-Costa-Crisis-Center; Walnut Creek (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Job summary

Contra Costa Crisis Center is seeking a 988 Text/Chat Contact Specialist to respond to text and chat on a 24/7 crisis platform from our Walnut Creek, CA on-site office. The role involves providing compassionate crisis counseling, ensuring caller safety, and documenting interactions accurately.

Qualifications include at least one year of direct crisis chat/text, strong communication skills, and a commitment to ethical guidelines. A bachelor’s degree is preferred, and bilingual ability is a plus.

Qualifications

• Must have at least one year of direct crisis chat and/or text interactions in a crisis line.
• Commitment to ethics and organizational policies.
• Experience working with diverse populations.
• Strong verbal and written communication skills.

Responsibilities

• Respond to 988 text/chat as assigned on the 24/7 crisis lines.
• Provide crisis counseling to reduce distress and support caller safety.
• Maintain accurate documentation and uphold confidentiality.
• Engage in ongoing training and supervision including AAQ requirements.
• Support and coach volunteer crisis counselors from a multicultural perspective.

Skills

Crisis text/chat

Communication skills

Tech proficiency

Education

Bachelor's degree in psychology or related field

Tools

CRM systems

Online chat tools

Job description

Contra Costa Crisis Center is seeking a 988 Text/Chat Contact Specialist to respond to text and chat on a 24/7 crisis platform from our Walnut Creek, CA on-site office. The role involves providing compassionate crisis counseling, ensuring caller safety, and documenting interactions accurately.

Qualifications include at least one year of direct crisis chat/text, strong communication skills, and a commitment to ethical guidelines. A bachelor’s degree is preferred, and bilingual ability is a plus.