Onsite Crisis Line Specialist — 24/7 Support

Contra Costa Crisis Center; Walnut Creek (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Contra Costa Crisis Center in Walnut Creek, CA seeks a Full-Time Contact Specialist for on-site work on the 24/7 crisis lines (211/988). This role provides emotional support, crisis counseling, and resource referrals, with a focus on safety planning, documentation, and confidentiality.

Reports to a shift supervisor with ongoing supervision and training requirements. The position requires a high school diploma, strong communication, and the ability to work with diverse communities.

Qualifications

• High school diploma or equivalent; reliable onsite commute.
• Ability to follow directions and adhere to ethics policies.
• Experience working with diverse populations.
• Strong interpersonal and communication skills.
• Proficiency with computers, databases, and online tools.
• Commitment to trauma-informed care and boundaries.
• Willingness to develop knowledge in mental health topics.

Responsibilities

• Respond to callers on 24/7 crisis lines and 988 Lifeline, providing support.
• Conduct safety assessments, safety planning, and de-escalation.
• Refer callers to appropriate resources and document calls.
• Maintain confidentiality and accurate reports.
• Collaborate with volunteers and supervisors.
• Participate in ongoing training and supervision.
• Coach volunteers with inclusive approaches.
• On-site duties in Walnut Creek, CA.

Skills

Crisis counseling

Interpersonal skills

Communication skills

Computer literacy

Multicultural sensitivity

Teamwork

Boundaries

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Databases

CRM systems

Job description

Contra Costa Crisis Center in Walnut Creek, CA seeks a Full-Time Contact Specialist for on-site work on the 24/7 crisis lines (211/988). This role provides emotional support, crisis counseling, and resource referrals, with a focus on safety planning, documentation, and confidentiality.

Reports to a shift supervisor with ongoing supervision and training requirements. The position requires a high school diploma, strong communication, and the ability to work with diverse communities.