On-Site Crisis Support Specialist (Evenings/Weekends)

Contra-Costa-Crisis-Center; Walnut Creek (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

403(b) retirement plan

Job summary

The Contra Costa Crisis Center seeks a Contact Specialist to answer calls on 211, 24/7 crisis lines, and the 988 Lifeline. This on-site Walnut Creek position provides emotional support, crisis counseling, and resource referrals in a structured, compassionate call-center environment.

You will work with supervisors, participate in monthly supervision, and contribute to high-quality service delivery while upholding ethical standards and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in psychology, social welfare, counseling, sociology or related field preferred.
• Experience working with diverse populations desired.
• Proficiency with computers, databases, and online tools required.
• Ability to apply crisis-call structure using transitional phrases.

Responsibilities

• Respond to 24/7 Crisis Lines and 988 Lifeline with crisis counseling aims.
• Complete safety assessments and safety planning with callers.
• Provide information and referrals to appropriate resources.
• Maintain accurate, confidential contact reports.
• Engage in ongoing training, supervision, and supervision sessions.

Skills

Strong interpersonal communication

Emotional maturity

Team collaboration

Ability to follow guidance

Computer and online tools proficiency

Education

High school diploma or equivalent

Bachelor’s degree (strongly preferred) in psychology or related field

Tools

Databases

Online communication tools

Job description

The Contra Costa Crisis Center seeks a Contact Specialist to answer calls on 211, 24/7 crisis lines, and the 988 Lifeline. This on-site Walnut Creek position provides emotional support, crisis counseling, and resource referrals in a structured, compassionate call-center environment.

You will work with supervisors, participate in monthly supervision, and contribute to high-quality service delivery while upholding ethical standards and confidentiality.