Crisis Hotline Shift Supervisor (Evenings/Nights)

Kaizen Lab Inc.; Walnut Creek (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

403(b) retirement plan

Paid holidays/vacation/Sick leave

Job summary

The Contra Costa Crisis Center is seeking a 988 Text/Chat Shift Supervisor to lead on-site teams in Walnut Creek, CA. This full-time, non-exempt role focuses on supervising staff and volunteers during shifts and guiding crisis calls, texts, and chats with compassionate, protocol-driven support.

The position requires crisis-intervention experience, strong written communication, and the ability to work evenings and overnights in a 24/7 call center environment.

Qualifications

• At least 1 year of crisis intervention experience via calls, texts or chats.
• Strong written communication and ability to structure crisis conversations.
• Emotional maturity, personal accountability, and effective teamwork.
• Proficiency with computers and online communication systems.
• Ability to work evening/night/overnight shifts.
• Ability to pass a background check.

Responsibilities

• Provide real time supervision to staff and volunteers.
• Support queue management by responding to calls, texts and chats as needed.
• Conduct coaching and performance feedback.
• Track attendance and coordinate scheduling as needed.
• Promote a supportive and professional environment.

Skills

Crisis intervention experience

Written communication

Emotional maturity

Computer proficiency

Evening/night shifts

Background check

Education

Bachelor's degree or related field

AAS Certification (Preferred)

Tools

Online communication systems

Job description

The Contra Costa Crisis Center is seeking a 988 Text/Chat Shift Supervisor to lead on-site teams in Walnut Creek, CA. This full-time, non-exempt role focuses on supervising staff and volunteers during shifts and guiding crisis calls, texts, and chats with compassionate, protocol-driven support.

The position requires crisis-intervention experience, strong written communication, and the ability to work evenings and overnights in a 24/7 call center environment.