On-Site Copier Field Technician - Diagnostics & Maintenance

Creative Office Solutions; Marietta (GA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Creative Office Solutions, a leading copier and printer service dealer in Metro Atlanta and Marietta, is seeking a Copier Field Service Technician. You will diagnose and repair copiers, printers, and MFPs, perform preventative maintenance, and maintain a professional image with customers.

The role emphasizes customer satisfaction, accurate parts inventory, and meeting performance benchmarks set by the Service Manager. 8-hour shifts, Monday–Friday, with overtime possible.

Qualifications

• Driver's License (Required)

Responsibilities

• Diagnostic repairs on copiers, printers, and MFPs.
• Preventative maintenance to ensure long-term reliability.
• Project a professional image in all interactions with customers and co-workers.
• Maintain high levels of customer satisfaction by meeting response times and repair targets.
• Keep an accurate inventory of assigned parts for efficient repairs.
• Pay attention to key performance indicators: gross calls per day, efficiency, response time, parts costs per call, client satisfaction.
• Meet daily benchmarks as outlined by the Service Manager.

Skills

Driver's License

Job description

Creative Office Solutions, a leading copier and printer service dealer in Metro Atlanta and Marietta, is seeking a Copier Field Service Technician. You will diagnose and repair copiers, printers, and MFPs, perform preventative maintenance, and maintain a professional image with customers.

The role emphasizes customer satisfaction, accurate parts inventory, and meeting performance benchmarks set by the Service Manager. 8-hour shifts, Monday–Friday, with overtime possible.