Copier Field Service Technician

Creative Office Solutions; Marietta (GA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Creative Office Solutions, a leading copier and printer service dealer in Metro Atlanta and Marietta, is seeking a Copier Field Service Technician. You will diagnose and repair copiers, printers, and MFPs, perform preventative maintenance, and maintain a professional image with customers.

The role emphasizes customer satisfaction, accurate parts inventory, and meeting performance benchmarks set by the Service Manager. 8-hour shifts, Monday–Friday, with overtime possible.

Qualifications

• Driver's License (Required)

Responsibilities

• Diagnostic repairs on copiers, printers, and MFPs.
• Preventative maintenance to ensure long-term reliability.
• Project a professional image in all interactions with customers and co-workers.
• Maintain high levels of customer satisfaction by meeting response times and repair targets.
• Keep an accurate inventory of assigned parts for efficient repairs.
• Pay attention to key performance indicators: gross calls per day, efficiency, response time, parts costs per call, client satisfaction.
• Meet daily benchmarks as outlined by the Service Manager.

Skills

Driver's License

Job description

Job Title: Copier Field Service Technician

Job Type: Full-time

Compensation : $14.00 – $23.00 per hour

Company Overview:

Creative Office Solutions is a leading copier and printer repair, sales, and service dealer serving businesses in the Metro Atlanta and Marietta areas. Our mission is to provide best-in-class office equipment solutions, exceptional service, and superior customer satisfaction.

Position Overview:

Creative Office Solutions, a leading provider of copier and printer services in Metro Atlanta, is seeking a dedicated Copier Field Service Technician to join our team. In this role, you will play a vital part in ensuring the reliability and functionality of various branded copiers and printers, including Sharp copiers and HP MFPs, for our valued clients.

Responsibilities:

• Diagnostic Repairs: Perform diagnostic repairs on copiers, printers, and MFPs to identify and rectify issues promptly.
• Preventative Maintenance: Conduct preventative maintenance to ensure the equipment’s long-term reliability.
• Professional Image: Project a professional and courteous company image in all interactions with customers and co-workers.
• Customer Satisfaction: Maintain high levels of customer satisfaction by meeting company requirements in response time, repair resolution, and parts management.
• Parts Inventory: Keep an accurate inventory of assigned parts to ensure efficient repairs.
• Performance Metrics: Pay focused attention to key performance indicators, including gross calls per day, efficiency rating, response time commitments, parts costs per call, and client satisfaction.
• Benchmarks: Meet daily benchmarks as outlined by the Service Manager.

Qualifications:

• License/Certification: Driver’s License (Required)
• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8-hour shift
• Monday to Friday
• Overtime may be required

If you are a skilled technician with a commitment to customer satisfaction and a passion for maintaining office equipment, we encourage you to apply for this exciting opportunity. Join our team at Creative Office Solutions and help us deliver top-quality service to our clients.

As set forth in COS's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.