On-Site Copier Field Technician - Repair & Maintenance

United Business Technologies, Inc.; Gaithersburg (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

United Business Technologies in Gaithersburg, MD, is seeking a Field Service Technician to install, maintain, and repair digital copiers, printers, color copiers, and facsimile devices at customer sites in Gaithersburg, MD and New York City. The technician will diagnose issues, document work, and ensure devices run per manufacturer specifications.

Travel to client locations, communicate clearly with customers, and follow safety guidelines to deliver reliable service.

Qualifications

• Technical proficiency with imaging equipment and ability to troubleshoot mechanical, electrical, and software faults.
• Strong diagnostic and problem-solving skills for interpreting error codes and manuals.
• Excellent customer service and clear communication with clients.
• Proven time management and ability to handle multiple service calls.
• Basic IT literacy including networking and standard office software.
• Willingness to travel to customer sites and on-site work experience.
• Valid driver's license and clean driving record.
• High school diploma or equivalent; technical certification preferred.
• Prior field service/repair experience in office equipment is beneficial.

Responsibilities

• Install, maintain, and repair digital copiers, printers, color copiers, and facsimile products at customer locations.
• Diagnose equipment issues and perform preventive maintenance.
• Replace parts and ensure devices operate per manufacturer specifications.
• Document service activities and maintain accurate records.
• Communicate service status and recommendations to customers.
• Follow company procedures and safety guidelines; collaborate with the technical support team.
• Contribute to high levels of customer satisfaction through timely, courteous service.

Skills

Copier tech

Diagnostics

Customer communication

Time management

IT literacy

On-site travel

Driver's license

Field service experience

Education

High school diploma or equivalent

Electronics/technician certification

Job description

United Business Technologies in Gaithersburg, MD, is seeking a Field Service Technician to install, maintain, and repair digital copiers, printers, color copiers, and facsimile devices at customer sites in Gaithersburg, MD and New York City. The technician will diagnose issues, document work, and ensure devices run per manufacturer specifications.

Travel to client locations, communicate clearly with customers, and follow safety guidelines to deliver reliable service.