Contact Center Operations Lead: Elevate CX & Performance

MCI; Las Cruces (NM); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Job summary

MCI is looking for an Operations Manager to oversee a team of supervisors in a dynamic call center environment. This full-time role in Las Cruces, New Mexico, requires strong leadership, performance management, and organizational skills. Candidates should have at least 5 years of call center management experience and an associate's degree.

Responsibilities include coaching staff, monitoring productivity, and ensuring exceptional customer service. MCI offers a supportive work environment with various benefits and opportunities for growth.

Qualifications

• Minimum 5 years of call center management experience.
• Strong leadership and staff development skills.
• Advanced proficiency in Microsoft Office applications.

Responsibilities

• Lead and mentor a team of call center supervisors.
• Monitor and manage KPIs and performance metrics.
• Drive revenue and profitability growth within the call center.

Skills

Leadership

Interpersonal communication

Performance management

Time management

Conflict resolution

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Job description

MCI is looking for an Operations Manager to oversee a team of supervisors in a dynamic call center environment. This full-time role in Las Cruces, New Mexico, requires strong leadership, performance management, and organizational skills. Candidates should have at least 5 years of call center management experience and an associate's degree.

Responsibilities include coaching staff, monitoring productivity, and ensuring exceptional customer service. MCI offers a supportive work environment with various benefits and opportunities for growth.