On-Site Community Manager: Leadership, Leasing & Service

Madison Communities; Pensacola (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with company match

80% company paid medical benefits

Health Savings Account (HSA) & FSA

Short/Long Term Disability

Company paid basic life insurance

Paid parental leave

Generous paid time off

Employee discounts & referral programs

Mental Health Support – EAP

Job summary

Madison Communities is seeking a dynamic and results-driven Community Manager to lead and inspire our on-site team. This role is responsible for overseeing all aspects of community operations, driving resident satisfaction, and ensuring the success of the property.

If you have a passion for leadership, customer service, and property management, we’d love to hear from you! The role emphasizes recruiting, coaching staff, boosting leasing activity, and delivering a five-star resident experience

Qualifications

• 3+ years in property management with supervisory experience.
• Strong marketing and leasing activation skills.
• Ability to analyze financial reports and make data-driven decisions.

Responsibilities

• Lead & Inspire: Manage and motivate your team to deliver exceptional service and create a thriving, engaged community.
• Drive Performance: Oversee all community operations, ensuring the property meets and exceeds financial and occupancy goals while adhering to budgetary guidelines.
• Build a Winning Team: Recruit, hire, train, and coach staff, fostering a culture of excellence through performance feedback, recognition, and professional development.
• Deliver a Five-Star Experience: Ensure top-tier customer service for residents, prospects, owners, and investors through outstanding communication and community engagement.
• Optimize Property Success: Conduct property walk-throughs, ensure apartment homes are show-ready, and drive leasing activities (35% of the role).
• Maximize Marketing & Leasing Efforts: Develop and implement strategic marketing plans, analyze market trends, and adjust pricing strategies to maintain occupancy goals.
• Operational Excellence: Manage budgets, oversee contracts and capital projects, and ensure seamless day-to-day property operations.

Skills

Leadership

Marketing & Leasing

Financial Analysis

Customer Service

MS Office / Excel

Tools

Yardi

Rent Café

CRM software

Job description

Madison Communities is seeking a dynamic and results-driven Community Manager to lead and inspire our on-site team. This role is responsible for overseeing all aspects of community operations, driving resident satisfaction, and ensuring the success of the property.

If you have a passion for leadership, customer service, and property management, we’d love to hear from you! The role emphasizes recruiting, coaching staff, boosting leasing activity, and delivering a five-star resident experience