On-Site Community & Facilities Manager

IWG plc; Portland, Northern (OR, KY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

IWG plc is seeking a Community Manager to oversee all aspects of site operations and client relationships in Portland, Oregon. You will ensure a five-star, fully functional workplace and lead engagement with stakeholders to deliver exceptional service.

The role emphasizes proactive facilities management, cost reporting, incident handling, and event support, with a strong hospitality orientation and responsibility for a vibrant workplace culture.

Qualifications

• Experience with hospitality background is preferred.
• Experience in managing effective and positive relationships with outsourced suppliers.
• Previous incident/safety management experience would be preferred.

Responsibilities

• Be on-site five days per week in Portland, Oregon.
• Occasional weekend, after, or before normal business hours work.
• Delivering a full-service operation that feels like a 5-star hotel experience.
• Creating a welcoming and collaborative workplace through proactive management and by building an outstanding relationship with all key stakeholders.
• Proactively ensuring the workplace is fully operational, and processes are running smoothly.
• Retaining talent through an office environment that is inclusive, vibrant, and has excellent service.
• Ensuring all hard and soft facilities services are delivered to specification and planned / reactive activities meet SLEs and agreed process, cost, and reporting requirements.
• Creating excellent relationships with outsources or client’s suppliers, driving performance, communication, and motivation.
• Managing landlord services and third party / tenant relationships, ensuring service charge obligations are met.
• Supporting incident management: taking ownership for client communication, services providers’ response, and any incident reports / handover notes.
• Providing accurate and useful monthly / quarterly internal / external reporting.
• Responsibility for commercial activity on your portfolio: reviewing and scrutinising costs, assessing value, need, and priority.
• Ensuring adherence to all regulatory compliance and EH&S requirements.
• Ordering items for client use and Instant use.
• Logging helpdesk jobs and providing reactive and planned reporting – ensuring follow up and proactive management of jobs.
• Liaising with suppliers and members of the broader outsourced team including cleaning and maintenance teams.
• Undertaking regular quality checks / audits and ensuring customer satisfaction.
• Any other ad hoc duties required supporting the employee journey and delivery services.
• Event management: you will play a key role in supporting and organizing companywide events and townhalls.

Skills

Hospitality background

Vendor management

Incident/safety management

Job description

IWG plc is seeking a Community Manager to oversee all aspects of site operations and client relationships in Portland, Oregon. You will ensure a five-star, fully functional workplace and lead engagement with stakeholders to deliver exceptional service.

The role emphasizes proactive facilities management, cost reporting, incident handling, and event support, with a strong hospitality orientation and responsibility for a vibrant workplace culture.