On-Site Collections Specialist — Customer-Focused & Growth

DRB-40 LLC; Town of West Seneca (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Monthly bonuses and incentives

Training and coaching

Job summary

DRB-40, LLC is expanding our team and looking for motivated individuals to help customers resolve outstanding accounts with professionalism and empathy.

This on-site role in West Seneca, NY focuses on respectful, problem-solving conversations to set up payment plans and settlements. No weekends; day shift; training provided; base pay $16+ per hour with uncapped monthly bonuses and potential total annual earnings up to six figures for high performers.

Qualifications

• Experience in collections, customer service, call centers, banking, or sales preferred.
• Strong communication and listening skills.
• Basic computer skills.

Responsibilities

• Speak with customers to understand their situation and help resolve accounts.
• Set up manageable payment plans and settlements.
• Use problem-solving skills to create positive outcomes.
• Maintain accurate and compliant account notes.
• Work toward achievable individual and team goals.

Skills

Communication

Customer service

Negotiation

Problem solving

Job description

DRB-40, LLC is expanding our team and looking for motivated individuals to help customers resolve outstanding accounts with professionalism and empathy.

This on-site role in West Seneca, NY focuses on respectful, problem-solving conversations to set up payment plans and settlements. No weekends; day shift; training provided; base pay $16+ per hour with uncapped monthly bonuses and potential total annual earnings up to six figures for high performers.