Collections Specialist - In-Office with Growth Path

Firstsource-Solutions-1; Town of Amherst (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Career Advancement

Meaningful Work

Team-Oriented Culture

Skill Development

Job summary

Firstsource Advantage is hiring a Customer Service Representative in Amherst, NY to support collection efforts. You will engage with customers, explain payment options, and work within compliance to resolve accounts.

This full-time in-office role features a schedule with training 8:30-5 and regular hours 9-6, starting Nov 16. A high school diploma and 6 months of experience are required, with growth opportunities and benefits after 90 days.

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service or sales experience.
• Stable work history and a professional demeanor.
• Strong communication, problem-solving, and computer skills.
• Ability to manage confidential information with care and discretion.
• Reliable, self-motivated, and goal-oriented.

Responsibilities

• Engage with customers to understand their financial situations and recommend appropriate payment solutions.
• Handle inbound and outbound calls professionally and empathetically.
• Work with compliance in mind by following federal and state regulations.
• Meet performance goals related to call quality, resolutions, and collections metrics.

Skills

Customer service

Communication

Problem-solving

Computer skills

Education

High school diploma or GED

Job description

Firstsource Advantage is hiring a Customer Service Representative in Amherst, NY to support collection efforts. You will engage with customers, explain payment options, and work within compliance to resolve accounts.

This full-time in-office role features a schedule with training 8:30-5 and regular hours 9-6, starting Nov 16. A high school diploma and 6 months of experience are required, with growth opportunities and benefits after 90 days.