Collections Call Center Supervisor - Lead & Coach Team

AllianceOne Incorporated; Maumee (OH); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Vision)

HSA/FSA plans

Paid Time Off package

Optional Daily Pay

401k after 90 days

Job summary

AllianceOne Incorporated is seeking a Call Center Supervisor for their Maumee, OH location. The role involves managing a team to achieve performance and quality goals, providing support and coaching to agents.

The ideal candidate will have at least 1 year of experience in call center management and proficiency in MS Office. The position offers a competitive pay of $19.00/hour and various benefits including health insurance and a paid time off package.

Qualifications

• Minimum 1 year of call center management or leadership experience, or 3 years in the collections industry.
• Experience with MS Office is required.
• Availability to work Monday through Friday between 10AM – 7PM EST.

Responsibilities

• Manage and develop a team to meet performance and quality metrics.
• Support, motivate, and coach agents to exceed targets.
• Monitor team contacts and provide feedback.

Skills

Call center management

Team leadership

MS Office proficiency

Education

High School Diploma or equivalent

Job description

AllianceOne Incorporated is seeking a Call Center Supervisor for their Maumee, OH location. The role involves managing a team to achieve performance and quality goals, providing support and coaching to agents.

The ideal candidate will have at least 1 year of experience in call center management and proficiency in MS Office. The position offers a competitive pay of $19.00/hour and various benefits including health insurance and a paid time off package.