On-Site Clinic Operations Leader — Elevate Patient Care

Epic Health System; Detroit (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) Retirement Plan

Paid Time Off and Holidays

Professional development and training

Employee Assistance Program (EAP)

Supportive culture

Job summary

EPIC Health in Detroit is seeking a Practice Manager to lead a busy primary care clinic. You will oversee daily operations, staffing, patient flow, and provider productivity to deliver exceptional patient care.

This role requires 3+ years of healthcare operations leadership, strong coaching and communication skills, and a track record of improving workflows and financial performance. Proficiency with EHRs and MS Office is expected; we offer growth and a collaborative culture.

Qualifications

• 3+ years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
• Demonstrated success leading clinical and administrative teams.
• Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
• Strong understanding of operational metrics, provider productivity, and workflow optimization.
• Experience implementing process improvements and driving operational change.
• Excellent leadership, coaching, conflict resolution, and decision-making skills.
• Strong communication, organizational, and problem-solving abilities.
• Proficiency with Electronic Health Records (EHRs) and Microsoft Office.

Responsibilities

• Lead the day-to-day operations of a busy primary care practice.
• Ensure efficient patient flow, provider productivity, and operational consistency.
• Monitor KPIs and implement action plans to improve performance.
• Identify bottlenecks and implement sustainable process improvements.
• Ensure clinic readiness, staffing, supplies, equipment, and workflows support high-quality patient care.
• Drive accountability for operational excellence, patient satisfaction, and financial performance.
• Recruit, onboard, coach, and retain high-performing staff.
• Conduct regular performance reviews and development planning.

Skills

Healthcare leadership

Leadership & coaching

Communication

Problem-solving

Organizational skills

Conflict resolution

Education

Bachelor’s degree in Healthcare Administration or Business Administration

Tools

Athenahealth EHR

Microsoft Office

Job description

EPIC Health in Detroit is seeking a Practice Manager to lead a busy primary care clinic. You will oversee daily operations, staffing, patient flow, and provider productivity to deliver exceptional patient care.

This role requires 3+ years of healthcare operations leadership, strong coaching and communication skills, and a track record of improving workflows and financial performance. Proficiency with EHRs and MS Office is expected; we offer growth and a collaborative culture.