Practice Manager

Epic Systems Corporation; South Lyon (MI); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision benefits

401(k) Retirement Plan

Paid Time Off and Holidays

Professional development and training

Employee Assistance Program (EAP)

Job summary

EPIC Health in South Lyon, MI, seeks a Practice Manager to lead a busy primary care clinic on-site. You will oversee operations, staffing, patient flow, and financial performance while championing patient experience and staff development.

The role requires 3+ years in healthcare operations leadership, proficiency with EHRs, and strong coaching abilities. Join a culture of accountability, continuous improvement, and patient-centered care.

Qualifications

• 3+ years of healthcare operations leadership experience in primary care or outpatient settings.
• Experience leading clinical and administrative teams and managing financial performance.
• Strong knowledge of operational metrics and workflow optimization.
• Experience implementing process improvements and driving change.
• Proficiency with EHRs and Microsoft Office.

Responsibilities

• Lead day-to-day operations of a busy primary care practice.
• Recruit, onboard, coach, and retain high-performing staff.
• Champion an exceptional patient experience and handle patient concerns.
• Monitor KPIs, staffing, scheduling, and reimbursement opportunities.
• Drive operational, financial, and quality performance goals.
• Ensure HIPAA/compliance and risk management.
• Lead continuous improvement initiatives and cross-functional projects.

Skills

Operational leadership

Team development

Strategic thinking

Financial and business acumen

Performance management

Process improvement

Change management

Patient experience leadership

Data-driven decision making

Cross-functional collaboration

Problem solving & critical thinking

Communication & organization

Education

Bachelor's degree in Healthcare Administration

Business Administration or related field

Tools

Athenahealth EHR

Microsoft Office

Job description

Practice Manager

Location: South Lyon, MI (On-Site)
Job Type: Full-Time

Lead a High-Performing Clinic at EPIC Health

At EPIC Health, we believe exceptional patient care begins with exceptional operations. We're looking for an experienced Practice Manager who thinks beyond the daily schedule and takes ownership of the overall health of the clinic.

This is more than a traditional office manager role. We're looking for a leader who can drive operational excellence, coach and develop teams, improve workflows, solve problems before they become barriers, and create an outstanding patient and employee experience. The ideal candidate thinks like a business leader - balancing patient care, financial performance, quality, staffing, and growth while building a culture of accountability and continuous improvement.

What You'll Do

Operational Leadership

• Lead the day-to-day operations of a busy primary care practice.
• Ensure efficient patient flow, provider productivity, and operational consistency.
• Monitor key performance indicators (KPIs) and implement action plans to improve performance.
• Identify operational bottlenecks and implement sustainable process improvements.
• Ensure clinic readiness, staffing, supplies, equipment, and workflows support high-quality patient care.
• Drive accountability for operational excellence, patient satisfaction, and financial performance.

Staff Leadership & Development

• Recruit, interview, onboard, coach, and retain high-performing clinical and administrative staff.
• Conduct regular performance reviews, coaching sessions, and development planning.
• Foster a culture of accountability, teamwork, professionalism, and continuous improvement.
• Mentor supervisors, leads, and future leaders within the clinic.
• Manage staffing schedules, attendance, productivity, and performance expectations.

Patient Experience

• Champion an exceptional patient experience throughout every stage of the visit.
• Resolve patient concerns quickly and professionally.
• Monitor patient satisfaction trends and implement improvements.
• Promote a welcoming, service-focused culture throughout the practice.

Financial & Business Performance

• Manage clinic financial operations, including daily balancing, banking, expense control, and operational budgets.
• Monitor productivity, scheduling efficiency, provider utilization, and reimbursement opportunities.
• Support practice growth through capacity planning, schedule optimization, and patient access initiatives.
• Drive achievement of clinic performance goals related to quality, volume, revenue, and profitability.

Quality, Compliance & Risk Management

• Ensure compliance with HIPAA, OSHA, CLIA, and organizational policies.
• Maintain survey readiness and support regulatory audits.
• Monitor documentation quality, safety standards, and operational compliance.
• Address operational issues proactively before they impact patient care.

Continuous Improvement

• Identify opportunities to improve workflows, reduce waste, and increase efficiency.
• Lead implementation of new operational initiatives and process improvements.
• Collaborate with corporate departments on technology rollouts, workflow enhancements, and organizational projects.
• Utilize data and reporting to make informed operational decisions.

Collaboration & Leadership

• Partner closely with providers, Business Administrators, Operations leadership, Clinical leadership, Revenue Cycle, Human Resources, and other shared services.
• Build strong relationships that support clinic success.
• Serve as the operational leader responsible for the overall success of the practice.

What You Bring

Required Qualifications

• 3+ years of healthcare operations leadership experience in a primary care, multi-specialty, or outpatient setting.
• Demonstrated success leading clinical and administrative teams.
• Experience managing clinic operations, staffing, patient flow, scheduling, and financial performance.
• Strong understanding of operational metrics, provider productivity, and workflow optimization.
• Experience implementing process improvements and driving operational change.
• Excellent leadership, coaching, conflict resolution, and decision-making skills.
• Strong communication, organizational, and problem-solving abilities.
• Proficiency with Electronic Health Records (EHRs) and Microsoft Office.

Preferred Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Experience with Athenahealth EHR.
• Experience leading high-volume, multi-provider practices.
• Lean, Six Sigma, or Continuous Improvement experience is a plus.

Skills & Competencies

• Operational leadership
• Team development and coaching
• Strategic thinking
• Financial and business acumen
• Performance management
• Process improvement
• Change management
• Patient experience leadership
• Data-driven decision making
• Cross-functional collaboration
• Problem solving and critical thinking
• Strong organizational and communication skills

Why Join EPIC Health?

• Lead a high-impact clinic serving the Metro Detroit community.
• Join a growing healthcare organization focused on innovation and operational excellence.
• Work alongside collaborative clinical and operational leaders.
• Help shape the future of patient-centered care while developing high-performing teams.
• Opportunities for career growth and leadership advancement.

What We Offer

• Competitive salary
• Comprehensive Medical, Dental, and Vision benefits
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• Professional development and leadership training
• Employee Assistance Program (EAP)
• Supportive, collaborative, and mission-driven culture

Background checks are required for this role.