On-Site Client Support Engineer

Thrive; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Thrive seeks an on-site Client Support Engineer to provide deskside support at client locations in Chicago. You will diagnose, resolve, and document end-user problems across PCs, software, and connectivity, while assisting engineers as needed.

The role requires end-user support experience, CompTIA A+ and Net+ certifications, and the ability to lift up to 45 lbs. Excellent communication is essential in a fast-paced client environment.

Qualifications

• 3+ years of end-user support for PC desktops and applications.
• 3+ years installing, upgrading, troubleshooting and repairing PCs in a corporate network.
• 2+ years supporting an enterprise user base in legal or financial services.
• CompTIA A+ Certification or equivalent experience.
• CompTIA Net+ Certification or equivalent experience.
• Ability to sit for prolonged periods and lift up to 45 lbs.
• Excellent written and verbal communication skills.

Responsibilities

• Diagnose and resolve first-level end-user problems for workstations, software, and connectivity.
• Provide on-site deskside support to clients; troubleshoot printer and network issues.
• Document issues and resolutions in the ticketing system.
• Assist engineers and technicians and act as remote support when needed.
• Coordinate third-party vendor maintenance and repairs.

Skills

End-user support

PC troubleshooting

Desktop OS

Education

CompTIA A+ Certification

CompTIA Net+ Certification

Tools

Ticketing system

MS Office Suite

Job description

Thrive seeks an on-site Client Support Engineer to provide deskside support at client locations in Chicago. You will diagnose, resolve, and document end-user problems across PCs, software, and connectivity, while assisting engineers as needed.

The role requires end-user support experience, CompTIA A+ and Net+ certifications, and the ability to lift up to 45 lbs. Excellent communication is essential in a fast-paced client environment.