Bilingual Onsite IT Support Engineer (Spanish)

Thrive; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Thrive is seeking a Client Support Engineer to be the face of the company at a single enterprise client site in Houston. You will set up iPads and mobile devices for new users, provide first-touch orientation, manage local inventory, and offer real-time onsite support for hardware, software, and user issues.

You will serve as the primary onsite resource, teach end users, handle device provisioning, and coordinate with vendors for replacements or warranty service.

Qualifications

• Bachelor's Degree, Technical Degree or equivalent work experience.
• Strong problem solving and prioritization skills.
• 1-3+ years desktop support experience.
• Bilingual English and Spanish required.
• Experience with M365 and Outlook configurations.
• Knowledge of Active Directory and Entra AD.
• Excellent customer service and communication.
• Ability to work after hours or on-call if needed.

Responsibilities

• Serve as the primary onsite IT support resource for one client location, providing day-to-day IT support and customer service within the client's environment.
• Provision iPads and mobile devices for new employees, including user accounts, software installation, and client-standard configuration.
• Manage device returns, shipping, receiving, and inventory updates with accurate tracking.
• Provide in-person guidance and demonstrations to end users on device use.
• Troubleshoot and resolve onsite hardware, software, and connectivity issues.
• Escalate requests after initial troubleshooting when unresolved within SLA.
• Liaise with third-party vendors for device replacements or warranty service.
• Document all device setups and configurations in the PSA system.
• Maintain records of work performed, time spent, and equipment handled.
• Adhere to SLAs, internal policies, and security protocols.
• Coordinate onboarding and termination processing for new hires.
• Conduct regular touchpoints with client contacts to align on priorities.

Skills

Problem Solving

Customer Service

Bilingual English/Spanish

Communication Skills

Teamwork

Time Management

M365 Administration

Active Directory/Entra AD

Inventory & Asset Tracking

Windows OS Knowledge

Apple OS Knowledge

Education

Bachelor's Degree or Technical Degree or equivalent

Tools

M365 Admin

Active Directory / Entra AD

Inventory Management

VMware

iOS & Android OS

Windows OS

Job description

Thrive is seeking a Client Support Engineer to be the face of the company at a single enterprise client site in Houston. You will set up iPads and mobile devices for new users, provide first-touch orientation, manage local inventory, and offer real-time onsite support for hardware, software, and user issues.

You will serve as the primary onsite resource, teach end users, handle device provisioning, and coordinate with vendors for replacements or warranty service.