Remote IT Helpdesk Engineer — MSP Growth Path

Thrive; South Carolina; Remoto; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Thrive is seeking an IT Support Technician to join our remote first help desk team. You will be the first point of contact for clients, create and update tickets, and coordinate with engineers to resolve issues across Windows, macOS, and Microsoft 365 environments.

You will perform initial triage, document actions, and communicate clearly to both technical and non-technical audiences while delivering world-class customer service. MSP experience is a plus and after-hours support may be required.

Competenze

• 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.

Mansioni

• Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.

Conoscenze

IT support

Customer service

Windows support

Microsoft 365

Active Directory

Networking basics

Troubleshooting

Formazione

CompTIA A+

CompTIA Network+

Microsoft 365 Fundamentals (MS-900)

ITIL Foundation (v4)

Strumenti

ServiceNow

Kaseya

NinjaRMM

Office 365

Descrizione del lavoro

Thrive is seeking an IT Support Technician to join our remote first help desk team. You will be the first point of contact for clients, create and update tickets, and coordinate with engineers to resolve issues across Windows, macOS, and Microsoft 365 environments.

You will perform initial triage, document actions, and communicate clearly to both technical and non-technical audiences while delivering world-class customer service. MSP experience is a plus and after-hours support may be required.