On-Site Client Services Intern — Summer

Paylocity; Town of Pittsford (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

Paylocity is offering a 12-week summer Internship in Client Services at our Pittsford, NY office. You’ll learn how Account Managers build client relationships, solve problems, and deliver an exceptional client experience while gaining hands-on experience that prepares you for a potential full-time opportunity after graduation.

You will participate in onboarding, mentorship, job shadowing, and real client interactions, culminating in mid-point and final presentations showcasing your growth and

Qualifications

• Active enrollment in a bachelor’s degree program with anticipated graduation between December 2027 and Spring 2028.
• GPA 3.0 or higher.
• Preference for Business and Liberal Arts majors with interest in customer service, account management and client success.

Responsibilities

• Communicate professionally with clients via phone and email to provide updates, gather information, and resolve routine inquiries.
• Support high-volume client service operations by completing casework, processing requests, and resolving routine client issues in accordance with established service standards.
• Review, investigate, and resolve client cases while ensuring accuracy, quality, and timely completion.
• Assist with case routing, workload balancing, and assignment management to support operational efficiency and service delivery.
• Complete project returns, processing cleanup, and other operational support activities to improve team productivity and client outcomes.
• Accurately document client interactions, case activity, and resolutions within company systems.
• Collaborate with Account Managers and cross-functional partners to elevate complex issues and ensure timely resolution of client needs.

Skills

Communication

Time management

Problem solving

Teamwork

Data entry

Education

Bachelor's degree enrollment

3.0 GPA

Business or Liberal Arts

Tools

Microsoft Word

Microsoft Excel

Job description

Paylocity is offering a 12-week summer Internship in Client Services at our Pittsford, NY office. You’ll learn how Account Managers build client relationships, solve problems, and deliver an exceptional client experience while gaining hands-on experience that prepares you for a potential full-time opportunity after graduation.

You will participate in onboarding, mentorship, job shadowing, and real client interactions, culminating in mid-point and final presentations showcasing your growth and