Client Services Intern — Summer Onsite Experience

Paylocity; Schaumburg (IL); On-site; USD 30,000 - 36,000; Full time

Job summary

The Client Services Internship at Paylocity offers a 12-week summer program designed to give you real insight into a career in Client Services. You’ll learn how Account Managers build strong client relationships, solve problems, and deliver an exceptional client experience while gaining hands-on experience that prepares you for a potential full-time opportunity after graduation.

Based at our Schaumburg, IL office, this 100% in-office role runs five days a week, 9:00am–6:00pm local time.

Qualifications

• Active enrollment in a bachelor’s degree program with anticipated graduation between December 2027 and Spring 2028.
• Preference for Business and Liberal Arts majors with a career interest in customer service, account management, and client success.
• Must have a GPA of 3.0 or higher.
• Experience with data entry and client interaction preferred.
• Strong technical aptitude; proficient in Microsoft Word and Excel.
• Excellent time management, critical thinking, and problem‑solving skills.
• Strong written and verbal communication skills for business correspondence.
• High attention to detail and commitment to process adherence, including recognizing and maintaining confidentiality.
• Ability to adapt in a fast‑paced environment and work well in a team setting; willingness to jump in wherever necessary.

Responsibilities

• Communicate professionally with clients via phone and email to provide updates, gather information, and resolve routine inquiries.
• Support high-volume client service operations by completing casework, processing requests, and resolving routine client issues in accordance with established service standards.
• Review, investigate, and resolve client cases while ensuring accuracy, quality, and timely completion.
• Assist with case routing, workload balancing, and assignment management to support operational efficiency and service delivery.
• Complete project returns, processing cleanup, and other operational support activities to improve team productivity and client outcomes.
• Accurately document client interactions, case activity, and resolutions within company systems.
• Collaborate with Account Managers and cross-functional partners to elevate complex issues and ensure timely resolution of client needs.

Skills

Communication

Time management

Problem-solving

Team collaboration

Education

Bachelor’s degree program with anticipated graduation Dec 2027–Spring 2028

GPA 3.0 or higher

Tools

Microsoft Word

Excel

Job description

The Client Services Internship at Paylocity offers a 12-week summer program designed to give you real insight into a career in Client Services. You’ll learn how Account Managers build strong client relationships, solve problems, and deliver an exceptional client experience while gaining hands-on experience that prepares you for a potential full-time opportunity after graduation.

Based at our Schaumburg, IL office, this 100% in-office role runs five days a week, 9:00am–6:00pm local time.