Client Services Intern – On-Site (Pittsford)

Praxis, Inc.; Town of Pittsford (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

Paylocity in Pittsford, NY, offers a 12‑week, in‑office Client Services Internship designed to give you a real look into a career in Client Services. You will learn how Account Managers build client relationships, solve problems, and deliver an exceptional client experience while gaining hands‑on experience for a potential full‑time opportunity after graduation.

You’ll onboard, receive mentorship, and work on a meaningful project aligned to Client Services goals.

Qualifications

• Active enrollment in a bachelor’s degree program with anticipated graduation between December 2027 and Spring 2028.
• Preference for Business and Liberal Arts majors with a career interest in customer service, account management, and client success.
• Must have a GPA of 3.0 or higher.
• Experience with data entry and client interaction preferred.
• Strong written and verbal communication skills for business correspondence.
• High attention to detail and commitment to process adherence, including recognizing and maintaining confidentiality.

Responsibilities

• Communicate professionally with clients via phone and email to provide updates, gather information, and resolve routine inquiries.
• Support high‑volume client service operations by completing casework, processing requests, and resolving routine client issues in accordance with established service standards.
• Review, investigate, and resolve client cases while ensuring accuracy, quality, and timely completion.
• Assist with case routing, workload balancing, and assignment management to support operational efficiency and service delivery.
• Complete project returns, processing cleanup, and other operational support activities to improve team productivity and client outcomes.
• Accurately document client interactions, case activity, and resolutions within company systems.
• Collaborate with Account Managers and cross‑functional partners to escalate complex issues and ensure timely resolution of client needs.

Skills

Communication skills

Time management

Problem solving

Attention to detail

Teamwork

MS Word

MS Excel

Education

Active enrollment in bachelor’s degree

Business & Liberal Arts majors preferred

GPA 3.0 or higher

Tools

MS Office

Job description

Paylocity in Pittsford, NY, offers a 12‑week, in‑office Client Services Internship designed to give you a real look into a career in Client Services. You will learn how Account Managers build client relationships, solve problems, and deliver an exceptional client experience while gaining hands‑on experience for a potential full‑time opportunity after graduation.

You’ll onboard, receive mentorship, and work on a meaningful project aligned to Client Services goals.