Technical Operations Intern — On-site Client Solutions

AptaChem Consulting LLC; Town of Pittsford (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Paylocity is seeking an intern for a 12-week summer internship in Technical Operations, based on-site in Rochester, NY. This program offers hands-on experience across multiple operations functions, mentorship, and exposure to real client interactions.

You will learn to build client relationships, solve problems, and deliver a strong client experience while gaining practical skills for a potential full-time opportunity after graduation. This role requires on-site availability five days a week.

Qualifications

• Active enrollment in a bachelor’s degree program with anticipated graduation between December 2027 and Spring 2028.
• Strong written and verbal communication for business correspondence.
• High attention to detail and commitment to process adherence.

Responsibilities

• Communicate professionally with clients via phone and email to provide updates, gather information, and resolve routine inquiries.
• Support high-volume client service operations by completing casework and resolving routine client issues.
• Review, investigate, and resolve client cases with accuracy and timeliness.
• Collaborate with cross-functional partners to accelerate complex issues and ensure timely resolution.

Skills

Data entry

Customer service

Time management

Problem solving

Education

Bachelor’s degree program (in progress)

Tools

Microsoft Word

Excel

Job description

Paylocity is seeking an intern for a 12-week summer internship in Technical Operations, based on-site in Rochester, NY. This program offers hands-on experience across multiple operations functions, mentorship, and exposure to real client interactions.

You will learn to build client relationships, solve problems, and deliver a strong client experience while gaining practical skills for a potential full-time opportunity after graduation. This role requires on-site availability five days a week.