Client Services Intern – On-Site in Schaumburg

Teamtalentus; Schaumburg (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Paylocity’s Client Services Internship offers a 12-week summer experience at our Schaumburg, IL headquarters. You’ll learn how Account Managers build client relationships, solve problems, and deliver exceptional service while gaining hands-on exposure to real client interactions.

You will participate in onboarding, mentorship, and a capstone project with presentations to managers and leaders. This 100% in-office role requires five days on-site, 9:00am–6:00pm local time, with no remote option.

Qualifications

• Active enrollment in a bachelor's degree program with graduation between Dec 2027 and Spring 2028.
• Preference for Business or Liberal Arts majors with interest in customer service.
• GPA of 3.0 or higher.
• Experience with data entry and client interaction preferred.
• Strong technical aptitude; proficient in Word and Excel.
• Excellent time management, critical thinking, and problem-solving skills.
• Strong written and verbal communication skills for business correspondence.
• High attention to detail and commitment to confidentiality.
• Ability to adapt in a fast-paced environment and work well in a team setting.

Responsibilities

• Communicate professionally with clients by phone and email to provide updates, gather information, and resolve routine inquiries.
• Support high-volume client service operations by completing casework, processing requests, and resolving routine client issues in accordance with established service standards.
• Review, investigate, and resolve client cases while ensuring accuracy, quality, and timely completion.
• Assist with case routing, workload balancing, and assignment management to support operational efficiency and service delivery.
• Complete project returns, processing cleanup, and other operational support activities to improve team productivity and client outcomes.
• Accurately document client interactions, case activity, and resolutions within company systems.
• Collaborate with Account Managers and cross-functional partners to elevate complex issues and ensure timely resolution of client needs.

Skills

Communication

Time management

Attention to detail

Teamwork

Problem solving

Confidentiality

Education

Bachelor’s degree student

GPA 3.0+

Business or Liberal Arts preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Paylocity’s Client Services Internship offers a 12-week summer experience at our Schaumburg, IL headquarters. You’ll learn how Account Managers build client relationships, solve problems, and deliver exceptional service while gaining hands-on exposure to real client interactions.

You will participate in onboarding, mentorship, and a capstone project with presentations to managers and leaders. This 100% in-office role requires five days on-site, 9:00am–6:00pm local time, with no remote option.